More or less process needed?
This post from Seth Godin has some key quotes for me to think about. At first, I thought it was a justification for process culture, but not exactly. There is more nuance in that being 100% focused on process may not produce breakthroughs, but an organization without any process will flame out.
Process is the investment we make in inefficiency now to prevent errors from costing us later.
Godin provides the example of an emergency room; it is process-focused but not very efficient, but the system does not rely on good luck.